Customer Success Story from FIELTROS FINOS

SUNTECH & FIELTROS FINOS SA DE CV PERFECTA S.A.
Automated Material Handling Solutions Improve Efficiency and Save Labor

FIELTROS FINOS was founded in Mexico in 1952. With more than 60 years of market experience, it has become one of the most important wool felt manufacturers in North America. It mainly produces wool felt products suitable for all purposes. It follows international specifications and standards and is subject to strict quality control. It is favored by many customers for its service of developing and customizing products according to customer requirements and specifications. In October 2023, it cooperated with SUNTECH and purchased electric A-frame tractors, which significantly improved handling efficiency and workflow.

Background

FIELTROS FINOS SA DE CV (FIELTROS FINOS) was founded in Mexico in 1952. With more than 60 years of experience in the felt manufacturing industry, it is currently an important felt manufacturer in North America and a player in the supply of materials on the global market. It mainly produces wool felt for all purposes. FIELTROS FINOS provides comprehensive advice and attention in defining and developing products that meet requirements and achieve complete customer satisfaction. It manufactures and sells wool felt for the entire industry, meeting the expectations of Mexican and international customers for quality and service. By applying the best manufacturing practices, it aims to become a world-class wool felt manufacturing company, providing customers with high-added value products. At the same time, FIELTROS FINOS is committed to respecting the environment.

FIELTROS FINOS firmly believes that providing customers with high-value-added products and meeting customer expectations for quality and service through the application of best manufacturing practices is the key to business success. Using state-of-the-art machinery and innovative processes to optimize services is key. FIELTROS FINOS faces the problem of low handling efficiency, the need for multi-person collaboration, and waste of labor, while the production process is also facing the problem of downtime at any time. In early 2023, FIELTROS FINOS sought advanced tractor equipment to improve handling efficiency. After an in-depth investigation, FIELTROS FINOS chose SUNTECH to obtain a more efficient and labor-saving solution.

Honored Customer Journey

FIELTROS FINOS has more than 60 years of professional technology and experience in the felt manufacturing industry. Its products focus on the supply of felt raw materials and finished felt products for various purposes. At present, it mainly produces industrial felts, technical felts in sheets, decorative felts, orthopedic felts, etc. At the beginning of 2023, FIELTROS FINOS began to cooperate with SUNTECH. In this cooperation, FIELTROS FINOS invested in 3 electric A-frame tractors to improve the handling efficiency and effectively optimize the production process. SUNTECH's equipment successfully solved the problems of heavy handling troubles and low efficiency of raw materials and felt finished products in the production process. It also optimized the production process, and only one person can easily complete the handling, saving manpower.

At SUNTECH, we always believe that customer satisfaction is the core driving force of our success. To further enhance the customer experience, we have specially launched a VIP service system, dedicated to providing better and more intimate support to each partner, and also regard FIELTROS FINOS as one of our important strategic customers. At the 2024 Mexico EXINTEX exhibition, our business team met FIELTROS FINOS and expressed trust and gratitude. In this cooperation process, SUNTECH not only helped FIELTROS FINOS solve key problems in production, but also brought visible benefits, demonstrating the great potential of advanced machinery in the transformation process of traditional manufacturing. We will continue to deepen cooperation, jointly optimize products, and further enhance market competitiveness.

Challenges & Why SUNTECH

Business Challenges

FIELTROS FINOS has been committed to providing consumers with high-quality felt products that meet customers' strict requirements for quality and service. However, with the fierce market competition and the continuous advancement of production technology, FIELTROS FINOS faces a series of new challenges. First, the traditional handling method leads to low production efficiency and affects the overall production capacity. Secondly, the labor cost of manual handling has increased year by year, and it is difficult to meet the needs of a fast production rhythm. In addition, the shortening of production cycles and the increase in order demand have further aggravated production pressure, affecting the punctuality of delivery and product consistency. All these factors restrict the continued development of FIELTROS FINOS and put it at a disadvantage in market competition.
Product Requirements

To improve overall production capacity, FIELTROS FINOS urgently needs to optimize production processes and improve production efficiency. In the production process of FIELTROS FINOS, the raw materials and finished products of felt are heavy, and the handling process is cumbersome, requiring multiple workers to work together, which not only reduces production efficiency but also increases production costs. FIELTROS FINOS hopes to automate material handling, improve production efficiency, and reduce manpower requirements, thereby reducing operating costs and ensuring operational safety by introducing advanced automation equipment.
Why SUNTECH

FIELTROS FINOS chose to cooperate with SUNTECH because of SUNTECH's expertise and experience in material handling equipment and its fast response speed. The Electric A-Frame Tow Tractors provided by SUNTECH provide an ideal solution for FIELTROS FINOS's production process, helping to simplify operations and reduce labor. At the same time, it has a strong carrying capacity, and the compact design is very flexible to operate in a limited space. It can be easily operated by one person, which also improves efficiency. In addition, SUNTECH's service team can provide FIELTROS FINOS with timely and professional services to ensure that the equipment is always in the best operating condition. This cooperation not only improves efficiency, but also reduces labor costs.

SUNTECH Solutions to Help Out

Automated Material Handling Solutions

During the communication with FIELTROS FINOS, we learned that they were facing the problems of low efficiency and high cost in the handling of felt materials. Due to the heavy weight of the materials being handled, 2-3 workers were required to cooperate during the operation, which not only led to low production efficiency, but also increased the possibility of production stagnation and delayed product delivery. SUNTECH provided the electric A-Frame tow tractors solution. The compact design ensures flexible operation even in limited space. The operating handle is simple and easy to use, and one person can complete the entire operation process, saving labor.

This electric A-frame tractor is compact in design, with a width of only 40cm and a load capacity of up to 3 tons, ensuring flexible operation in a small space. Its user-friendly design ensures easy handling with effortless. The simple handle ensures simple & flexible operation, steering with ease, smooth & effortless operation under Heavy Load, fully electric drive, long-lasting power, battery change in seconds, and a backup battery is also provided. After introducing the electric A-frame tractor into production, FIELTROS FINOS successfully solved the problems of low handling efficiency and high labor costs, and the handling efficiency increased by 300%.

Reviews from FIELTROS FINOS SA DE CV

FIELTROS FINOS SA DE CV expressed their gratitude to SUNTECH and its partners for their invaluable support

Each machine comes with two sets of replacement batteries, making daily use and maintenance much easier. It’s a really thoughtful design, and we’re very happy with the product quality and service from SUNTECH.

-- Salvador Serrano Ortiz

(General Manager)

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