How Do I Know My VIP Level and Points

Initial points and VIP level will be sent via VIP Notice Email and 1V1 Whatsapp, and accompanied by a statement explaining the rights and benefits of VIP customers.

How to Check the Accumulated Points Updates

VIP points and levels will be updated on the first day of each quarter, in January, April, July and October respectively, and changes in VIP levels and benefits will be notified by your dedicated service team.

How to Redeem the VIP Rights

VIP benefits need to redeemed after you receive the notification of VIP level and benefits, or after placing an order, or after partticipating in the VIP events , your dedicated service team will contact you and redeem the relevant benefits through 1V1 email and Whatsap.

FAQ Category

VIP FAQ

Q How Do I Know My VIP Level and Points

A Initial points and VIP level will be sent via VIP Notice Email and 1V1 Whatsapp, and accompanied by a statement explaining the rights and benefits of VIP customers.
Q How to Check the Accumulated Points Updates

A VIP points and levels will be updated on the first day of each quarter, in January, April, July and October respectively, and changes in VIP levels and benefits will be notified by your dedicated service team.
Q How to Redeem the VIP Rights

A VIP benefits need to redeemed after you receive the notification of VIP level and benefits, or after placing an order, or after partticipating in the VIP events , your dedicated service team will contact you and redeem the relevant benefits through 1V1 email and Whatsap.